Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been selected as a strategic partner by Cainz Corporation (CAINZ), Japan’s leading home improvement company, to accelerate its digital transformation, improve customer experience, and drive growth.
CAINZ operates 226 stores across 28 prefectures nationwide, making it the largest home improvement retailer in Japan. The brand is committed to improving consumer lifestyles, and believes that the little sparkle found in our daily lives can make the world a better and brighter place. To fulfill this purpose and keep pace with diverse consumer needs and behaviors, CAINZ outlined its vision to transform into an 'IT-Empowered Retail Company'.
The retailer partnered with TCS to realize its vision and drive digital initiatives like the agile development of Find in CAINZ, a mobile application for customers and store associates to identify the location and availability of products in the store. The partnership is being significantly expanded to scale up co-development initiatives at the new Global Development Center that TCS is setting up for CAINZ.
Naoki Iketeru, Chief Digital Officer, Cainz Corporation, said, "Against the backdrop of acute IT talent shortages spurred by Japan’s declining population, there is burgeoning demand for retailers to digitalize in response to the rapid diversification of consumer behaviors. It is thus critical that we strengthen our ability to deliver digital solutions with agility and flexibility, and this requires us to open our sights to global talent and expertise."
"Progressive retailers are betting big on next-gen technologies to accelerate digital transformation and design hyper-personalized customer experiences," said Shankar Narayanan, Business Group Head, Retail Cluster, TCS. "TCS will leverage its deep domain knowledge of the retail industry and expertise in digital technologies to help CAINZ respond to customer needs with agility, enhance competitive differentiation, and help realize their vision of becoming an ‘IT-Empowered Retail Company’."
Shares of the company gained Rs 24.70, or 0.68%, to trade at Rs 3,636. The total volume of shares traded was 92,604 at the BSE (12.36 p.m., Monday).